PRIVACY POLICY

1. Introduction

This Privacy Policy explains how BlueGold Watermakers (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit our website bluegold-watermakers.com or interact with us in connection with product inquiries, orders, and after-sales service.

We are committed to complying with the General Data Protection Regulation (GDPR – Regulation EU 2016/679), and where applicable, other local privacy laws.

2. Data Controller

BlueGold Watermakers
COBRAM GmbH
Headquarters: Stuwerstrasse 50/1 – 1020 Vienna – Austria
Email: office@cobram.gmbh
VAT Number: ATU80270047

3. Types of Data Collected

We collect the following categories of personal data when you use our website, purchase a product, or contact us:

• Identification data: name, company, country, VAT number (if applicable)
• Contact data: email address, phone number, shipping/billing address
• Order data: products purchased, quantities, payment method (without storing card details), invoice and delivery data
• Communication data: correspondence via email, contact forms, or support requests
• Usage data: IP address, browser type, pages visited, cookies (see Section 8)

We do not knowingly collect data from minors or sensitive personal data (e.g., health, religion, political opinions).

4. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

Purpose	Legal Basis
Order processing and fulfillment	Performance of a contract
Responding to inquiries	Legitimate interest or consent
Customer support (pre/post-sale)	Legitimate interest
VAT and tax compliance	Legal obligation
Analytics and site performance	Consent (cookie banner)
Marketing and newsletter (opt-in)	Consent

You can withdraw your consent at any time by contacting us.

5. Data Storage and Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined above, including legal or regulatory requirements. In general:

• Order and tax records: up to 7 years (for accounting)
• Customer correspondence: up to 3 years
• Newsletter subscription: until revoked
• Technical logs: up to 12 months

6. Data Transfers Outside the EU

In some cases (e.g., delivery to non-EU countries, remote customer support), personal data may be processed outside the EU. We ensure that such transfers are protected by adequate safeguards under GDPR, including:

• Standard Contractual Clauses (SCCs) with third-party providers
• Hosting providers with GDPR-compliant infrastructure

7. Third-Party Services

We may share personal data with third parties for the purposes mentioned in Section 4:

• Logistics partners (e.g. DHL, FedEx) for product delivery
• Payment processors (e.g. Stripe, PayPal)
• Analytics providers (e.g. Google Analytics)
• Email and CRM tools (e.g. Mailchimp)

These providers process your data on our behalf and under contractual obligations to protect confidentiality.

8. Cookies and Tracking Technologies

Our website uses cookies to:

• Measure and improve performance
• Enable basic functionality (e.g., shopping cart)
• Remember your preferences

You may accept or decline cookies via the cookie banner when you visit our site. You can also manage your preferences through your browser settings.

9. Your Rights under GDPR

You have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to lodge a complaint with a supervisory authority (e.g., Datenschutzbehörde Austria)

To exercise these rights, contact us at [insert email address].

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes HTTPS encryption, access controls, and secure server infrastructure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with a revision date.

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

BlueGold Watermakers
Email: office@bluegold-watermakers.com
Website: https://bluegold-watermakers.com

 

 

General Terms and Conditions of Sale

SECTION A – B2B SALES (Business-to-Business)

1A. Scope
These Terms apply to all sales to business customers (“Buyers”), within or outside the EU. Any Buyer (individual or entity) who uses or promotes the use of the purchased product on a vessel for charter, passenger transport, association cruises, or any activity involving public advertising and/or revenue generation, shall be deemed a commercial user and treated as a business customer under these Terms. Conflicting purchasing terms of the Buyer are excluded unless expressly accepted in writing.

2A. Delivery – Incoterm
All B2B sales are conducted EXW Vienna, Austria (Incoterms 2020). Risk and responsibility transfer to the Buyer once the goods are made available at the Seller’s facility.
If the Seller arranges transportation on behalf of the Buyer, it acts solely as the Buyer’s agent, and this does not alter the EXW condition.
Even when the Seller arranges shipment on behalf of the Buyer under EXW Vienna, any insurance coverage included is strictly limited to a maximum of EUR 100. The risk of loss or damage during transport remains entirely with the Buyer. The Buyer may request additional insurance at its own expenses.

3A. Pricing and Taxes

• Intra-EU: Reverse charge mechanism applies with valid EU VAT number.
• Extra-EU: No VAT charged. Buyer responsible for all import duties, taxes, and customs clearance.
  All prices are net of transport, insurance, and packaging unless agreed otherwise.

4A. Warranty

• 12 months from delivery (EXW Vienna).
• The warranty covers manufacturing defects only. Labor costs incurred by third parties, including but not limited to installation, removal, inspection, or repair by external technicians, yards, or contractors, are expressly excluded from warranty coverage. Installation must be performed by certified or professionally qualified personnel. The Seller may reject warranty claims if there is no evidence of proper installation. The Seller reserves the right to request proof of professional installation (such as invoices or documentation) in the event of a warranty claim. No warranty applies in case of installation errors, unqualified labor, or modifications made by the Buyer or third parties.
• No coverage for misuse, improper installation, or wear.
• Defective parts must be shipped to Vienna at Buyer’s expense.
• If covered under warranty, return shipping is covered by Seller (only to original delivery country).
• Warranty coverage for reverse osmosis membranes is conditional upon proper commissioning of the system within thirty (30) days from the date of delivery (EXW Vienna).
  If the system is not commissioned and operational within this period, any defect or performance issue related to the membranes shall be excluded from warranty coverage, regardless of the cause. This includes, but is not limited to, fouling, biological growth, performance degradation, or physical damage due to improper storage.
• Replacement Parts Warranty Limitation: Any component replaced under warranty shall be covered solely for the remaining duration of the original warranty period applicable to the product. The replacement does not initiate a new warranty period, nor does it extend or renew the existing warranty coverage.

5A. Territorial Limitation
Warranty service is limited to the original country of delivery. The Seller is not obliged to provide replacements or support in any other location (e.g. if the equipment is relocated aboard a vessel). Pickup at EXW Vienna can be arranged by the Buyer.

6A. Liability
The Seller’s liability is strictly limited to the purchase value of the defective product. The Seller shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, loss of revenue, delays, or downtime.

7A. Jurisdiction and Law
These Terms are governed by Austrian law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria.

SECTION B – B2C SALES (Business-to-Consumer)

1B. Scope
These Terms apply to sales to private individuals (“Consumers”) within or outside the EU. By placing an order, the Consumer accepts these Terms.
Any Consumer (individual or association) who uses or promotes the use of the purchased product on a vessel for charter, paid cruises, association-organized trips, or any activity involving public advertising and/or revenue generation shall be considered a commercial user. In such cases, the purchase shall be governed by Section A – B2B Terms, including warranty limitations, liability exclusions, and delivery conditions applicable to business customers.

2B. Delivery – Incoterms and Responsibilities

• EU Consumers: Delivery is made under DAP (Delivered at Place) or DDP depending on the country and shipping method.
  The Buyer is responsible for receiving the goods at the delivery address.
• Non-EU Consumers: Delivery is EXW Vienna, Austria (Incoterms 2020). Risk and responsibility transfer to the Buyer once the goods are made available at the Seller’s facility.
  If the Seller arranges transportation on behalf of the Buyer, it acts solely as the Buyer’s agent, and this does not alter the EXW condition.
  Even when the Seller arranges shipment on behalf of the Buyer under EXW Vienna, any insurance coverage included is strictly limited to a maximum of EUR 100. The risk of loss or damage during transport remains entirely with the Buyer. The Buyer may request additional insurance at its own expenses.

3B. VAT and Customs

• EU: VAT is charged according to the Buyer’s country under the OSS scheme.
• Outside EU: No VAT is charged. Buyer pays import duties, taxes, and customs charges.

4B. Warranty

• EU: 24 months as per applicable consumer protection law.
• Non-EU: Limited to 12 months from delivery.
• The warranty covers manufacturing defects only. Labor costs incurred by third parties, including but not limited to installation, removal, inspection, or repair by external technicians, yards, or contractors, are expressly excluded from warranty coverage. Installation must be performed by certified or professionally qualified personnel. The Seller may reject warranty claims if there is no evidence of proper installation. The Seller reserves the right to request proof of professional installation (such as invoices or documentation) in the event of a warranty claim. No warranty applies in case of installation errors, unqualified labor, or modifications made by the Buyer or third parties.
• No coverage for misuse, improper installation, or normal wear.
• Warranty coverage for reverse osmosis membranes is conditional upon proper commissioning of the system within thirty (30) days from the date of delivery (EXW Vienna).
  If the system is not commissioned and operational within this period, any defect or performance issue related to the membranes shall be excluded from warranty coverage, regardless of the cause. This includes, but is not limited to, fouling, biological growth, performance degradation, or physical damage due to improper storage.
• Replacement Parts Warranty Limitation: Any component replaced under warranty shall be covered solely for the remaining duration of the original warranty period applicable to the product. The replacement does not initiate a new warranty period, nor does it extend or renew the existing warranty coverage.

5B. Warranty Claims Procedure

• Consumer must notify defect in writing and obtain authorization before returning goods.
• The return of defective parts is always at the Consumer’s expense.
• If the defect is confirmed under warranty:
  • EU: Seller covers return shipping to the original country.
  • Non-EU: Consumer must pay for shipping, customs, and any charges.
• If the defect is not covered: all costs are borne by the Consumer.

6B. Right of Withdrawal (EU Only)
Consumers located in the European Union have the right to withdraw from the purchase contract within 14 calendar days without giving any reason. The withdrawal period expires 14 days after the day on which the Consumer or a third party (other than the carrier) takes physical possession of the goods.
To exercise the right of withdrawal, the Consumer must notify the Seller in writing via email.
The Consumer is responsible for the return shipping costs. The goods must be returned in unused, resaleable condition. Upon receipt and inspection of the returned goods, the Seller will issue a refund of the purchase price.
This right of withdrawal applies only to Consumers and does not apply to business purchases (B2B).

7B. Territorial Limitation
Warranty claims are only supported in the country where the goods were originally delivered.
The Seller is not required to support, ship, or service in locations where the product has been moved after delivery.

8B. Liability
The Seller’s liability is strictly limited to the purchase value of the defective product. The Seller shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, loss of revenue, delays, or downtime.

9B. Jurisdiction and Law
These Terms are governed by Austrian law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria.

10B. Language
This document is issued in English. In case of dispute, the English version prevails.

 

Cookie Policy for Blue Gold

 
Website: https://bluegold-watermakers.com

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help improve functionality, enable certain features, and provide insights on how the site is used.

This Cookie Policy explains what cookies we use, why we use them, and how you can control them.

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2. How We Use Cookies

We use cookies to:

• Enable essential functions such as login and order processing

• Store your preferences and improve user experience

• Analyze traffic and visitor behavior

• Integrate features from social media platforms

Cookies are categorized as either:

• Essential cookies – required for site functionality (e.g. login, shopping cart)

• Performance cookies – used for analytics (e.g. Google Analytics)

• Preference cookies – store your language or layout settings

• Third-party cookies – used by services integrated into the site (e.g. social sharing tools)

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3. Cookies We Set

• Account & Login Cookies
  Used to manage your session and remember your login status.

• Order Processing Cookies
  Ensure your shopping cart and checkout data are preserved between pages.

• Form Cookies
  Save your contact information (if permitted) when submitting a form.

• Site Preferences Cookies
  Remember your layout or display settings on future visits.

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4. Third-Party Cookies

We may use cookies from trusted third parties, such as:

• Google Analytics
  To collect anonymous statistics on how visitors use the site.
  Learn more: Google Analytics Cookie Usage

• Social Media Plugins
  Buttons from platforms like Facebook or Instagram may place cookies to enhance interaction or track usage in accordance with their own policies.

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5. How to Manage Cookies

You can disable cookies by adjusting your browser settings. Be aware that doing so may impact site functionality. For detailed guidance, visit www.allaboutcookies.org.

Most browsers also allow you to delete existing cookies or block third-party cookies selectively.

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6. Contact Us

For questions or concerns about our cookie usage, contact:

📧 office@bluegold-watermakers.com

 

Right of Withdrawal – EU Consumers Only

Private individuals (“Consumers”) based in the European Union have the right to withdraw from a purchase within 14 days of receiving the goods, without giving any reason. This right applies exclusively to Consumers, and not to business customers, companies, associations, or anyone using the product for commercial or charter activities.

To exercise this right, you must notify us in writing within 14 days of receipt of the goods by email at:

📧 office@bluegold-watermakers.com

Returned goods must be received by us no later than 14 days after your withdrawal notice. You are fully responsible for the cost and risk of return shipment.

Conditions for Accepting Returns

Returns under the Right of Withdrawal will only be accepted if all of the following conditions are met:

• The product has not been installed, used, or tested, especially on board a vessel.
• The product is returned complete, unused, and undamaged.
• The product is returned in its original packaging, with all manuals, accessories, and protective materials intact.
• The product is not a custom configuration or special order (e.g. made-to-measure or personalized components).
• The product does not include consumables (e.g. RO membranes) that deteriorate by nature or lose hygiene suitability once unsealed.

Goods that have been mounted or installed are automatically excluded from the right of return. Once the unit has been fixed on board, connected, or operated, it shall be considered used and no longer returnable.

Non-Returnable Goods

The following items are excluded from return:

• Products made to customer specifications or customized to order.
• Consumables or components with limited shelf-life (e.g. RO membranes), if unsealed or not stored according to recommendations.
• Goods not suitable for return due to hygiene or safety once opened.
• Goods that have been installed or used after delivery.
• Items mixed with other equipment after delivery.

Commercial Use Exclusion

Products purchased by, or ultimately used on behalf of, companies, associations, or for any purpose involving chartering, commercial navigation, or advertised cruises are excluded from all consumer-specific return rights. These sales are governed solely by our General Terms and Conditions – B2B, and no withdrawal period applies under EU consumer protection laws.

Refunds

If your return is approved, we will refund the product price using the original payment method, within 14 days of receiving the goods. Shipping fees, customs duties, and installation costs are not refundable.

We reserve the right to deduct amounts for missing items, damage, or packaging that prevents resale as new.

Return Shipping Address

The return address will be confirmed via email. Returns sent without prior notice and authorization will not be accepted.

We strongly recommend using an insured and trackable shipping method. We are not responsible for lost or damaged returns.

Questions

For any questions related to returns or eligibility, contact us at:

📧 office@bluegold-watermakers.com

DISCLAIMER

Last updated: 2025-07-15

The information on this website (https://bluegold-watermakers.com) is provided by BlueGold Watermakers (“we”, “our”, “us”) for general informational purposes only. While we make every effort to ensure the accuracy and completeness of the content, we make no warranties or guarantees, express or implied, regarding its reliability, accuracy, or suitability for any purpose.

Your use of the Site and any reliance on the information provided is strictly at your own risk. We disclaim any liability for loss or damage resulting from the use of the Site or the information contained herein.

External Links

This Site may contain links to third-party websites. These links are provided for convenience only. We do not control or assume responsibility for the content, accuracy, or practices of any third-party websites.

Trademarks

All third-party trademarks, product names, and logos referenced on this Site are the property of their respective owners. Their inclusion does not imply any endorsement or affiliation with BlueGold Watermakers.

Contact

For questions or concerns about this disclaimer, please contact:
📧 office@bluegold-watermakers.com

 

Compliance with Data Protection Law

We comply with Regulation (EU) 2016/679 of the European Parliament and of the Council – also known as the General Data Protection Regulation (GDPR).

Wir halten uns vollständig an die Verordnung (EU) 2016/679 des Europäischen Parlaments und des Rates – bekannt als Datenschutz-Grundverordnung (DSGVO).

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL

VERORDNUNG (EU) 2016/679 DES EUROPÄISCHEN PARLAMENTS UND DES RATES

• BlueGold Watermakers does not sell to:

  • The Russian Federation,

  • Entities registered in Russia,

  • Countries that have not adopted international sanctions against Russia.

• We reserve the right to refuse any order, at our sole discretion and without obligation to provide a justification. All orders are subject to approval by our management.

• We do not provide support or assistance for any equipment installed on vessels registered in the Russian Federation, regardless of the original point of sale.

 

Εταιρεία: CobrAm GmbH
Έδρα: Stuwerstrasse 50/1 – 1020 Vienna – Austria
ΑΦΜ Αυστρίας: ATU80270047
ΑΦΜ Ελλάδας: EL996429978

Η παρούσα δήλωση αποσκοπεί στην αποσαφήνιση της φορολογικής θέσης της εταιρείας αναφορικά με την καθαρά αντιπροσωπευτική παρουσία της στην Ελλάδα, η οποία αφορά ένα σκάφος ιδιοκτησίας της εταιρείας, με αυστριακή σημαία, αγκυροβολημένο σε μαρίνα εντός της ελληνικής επικράτειας.

Το σκάφος αποτελεί πάγιο περιουσιακό στοιχείο της εταιρείας, καταχωρισμένο στα λογιστικά βιβλία, και δεν χρησιμοποιείται για άμεσες εμπορικές δραστηριότητες στην Ελλάδα. Χρησιμοποιείται αποκλειστικά για προωθητικές και αντιπροσωπευτικές δραστηριότητες έμμεσου χαρακτήρα, όπως η δημιουργία τεχνικού υλικού και ενημερωτικού περιεχομένου (π.χ. βίντεο και άρθρα) σχετικά με τα προϊόντα που διανέμονται από την έδρα της εταιρείας στην Αυστρία.

Το σκάφος δεν διαθέτει μόνιμη παρουσία, αλλά επιβλέπεται μόνο για σύντομα χρονικά διαστήματα (λιγότερο από μία εβδομάδα τον μήνα), αποκλειστικά για λόγους ασφαλείας και απαραίτητης συντήρησης.

Δεν πραγματοποιούνται πωλήσεις, ούτε υπογράφονται συμβάσεις στην Ελλάδα και δεν γίνονται δεκτές πληρωμές εντός της ελληνικής επικράτειας. Όλες οι εμπορικές συναλλαγές διενεργούνται αποκλειστικά από την Αυστρία και τα έσοδα εισπράττονται μόνο μέσω αυστριακού τραπεζικού λογαριασμού.

Ως εκ τούτου, το σκάφος που αγκυροβολεί στην Ελλάδα δεν συνιστά μόνιμη εγκατάσταση, σύμφωνα με το άρθρο 5 της Σύμβασης Αποφυγής Διπλής Φορολογίας μεταξύ Αυστρίας και Ελλάδας και τις κατευθυντήριες γραμμές του ΟΟΣΑ, διότι:

• δεν αποτελεί σταθερό τόπο επιχειρηματικής δραστηριότητας με συνεχή χρήση·

• δεν υπάρχει σταθερή παρουσία τοπικού προσωπικού·

• οι δραστηριότητες έχουν χαρακτήρα επικουρικό, προπαρασκευαστικό ή προωθητικό·

• κάθε εμπορική δραστηριότητα διενεργείται και διαχειρίζεται αποκλειστικά στην Αυστρία.

Η εταιρεία διαθέτει ελληνικό ΑΦΜ αποκλειστικά για τη διεκδίκηση έκπτωσης του ελληνικού ΦΠΑ επί δαπανών που πραγματοποιούνται στην Ελλάδα από τοπικούς προμηθευτές που εκδίδουν τιμολόγια μόνο με ελληνικό ΦΠΑ (π.χ. υπηρεσίες, τεχνικές προμήθειες, εργασίες συντήρησης).